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FAQ

What types of products do you offer?

Pet Figur specializes in custom 3D pet sculptures that accurately capture the likeness of your beloved animals. In addition to sculptures, we offer unique accessories such as brooches and magnets, allowing you to keep cherished memories close.

How are your products made?

Each piece is thoughtfully handcrafted and tailored to your specifications. We utilize environmentally friendly materials in our production process, ensuring that our products are not only charming but also a sustainable choice for eco-conscious pet lovers.

What is the estimated shipping time for my order?

Our personalized items are made-to-order and typically ship out within 1-2 weeks. Once shipped, you can expect delivery within 4-7 business days, depending on your location. All orders come with tracking information for your convenience.

Do you accept returns or exchanges on personalized items?

Due to the custom nature of our products, we generally do not accept returns or exchanges. However, we understand the sentimental value of our items and are committed to working with you to find a suitable solution if any issues arise. Please contact us at help@petfigur.com for assistance.

Is there a minimum order requirement for free shipping?

Yes, we offer free standard shipping on orders over US$60, after any applicable promo codes and discounts. This allows you to enjoy our products while benefiting from reduced shipping costs.

Can I track my order?

Yes, tracking is available on all orders. Once your order has shipped, you will receive tracking information via email, allowing you to monitor its progress until it arrives at your doorstep.

What should I do if I have a question about my order?

If you have any questions or concerns regarding your order, please do not hesitate to reach out to us at help@petfigur.com. Our customer service team is dedicated to providing you with the assistance you need.

What types of products do you offer?

Pet Figur specializes in custom 3D pet sculptures that accurately capture the likeness of your beloved animals. In addition to sculptures, we offer unique accessories such as brooches and magnets, allowing you to keep cherished memories close.

How are your products made?

Each piece is thoughtfully handcrafted and tailored to your specifications. We utilize environmentally friendly materials in our production process, ensuring that our products are not only charming but also a sustainable choice for eco-conscious pet lovers.

What is the estimated shipping time for my order?

Our personalized items are made-to-order and typically ship out within 1-2 weeks. Once shipped, you can expect delivery within 4-7 business days, depending on your location. All orders come with tracking information for your convenience.

Do you accept returns or exchanges on personalized items?

Due to the custom nature of our products, we generally do not accept returns or exchanges. However, we understand the sentimental value of our items and are committed to working with you to find a suitable solution if any issues arise. Please contact us at help@petfigur.com for assistance.

Is there a minimum order requirement for free shipping?

Yes, we offer free standard shipping on orders over US$60, after any applicable promo codes and discounts. This allows you to enjoy our products while benefiting from reduced shipping costs.

Can I track my order?

Yes, tracking is available on all orders. Once your order has shipped, you will receive tracking information via email, allowing you to monitor its progress until it arrives at your doorstep.

What should I do if I have a question about my order?

If you have any questions or concerns regarding your order, please do not hesitate to reach out to us at help@petfigur.com. Our customer service team is dedicated to providing you with the assistance you need.